Manual data re-entry between systems
The same information typed into more than one place by hand.
Approval routing that sits in someone's inbox
Requests that stall waiting on a person to notice and act.
After-hours or weekend coverage gaps
Work that only gets picked up once someone is back at a desk.
Inconsistent handoffs between people or teams
Context that gets lost or re-explained every time work changes hands.
Reports assembled by hand from multiple systems
Recurring reporting work that's really just copy-paste and formatting.
Repeat support or FAQ-style questions
The same handful of questions answered from scratch every time.
Total friction score
0/18
Rate the areas on the left to see where to look first, or read six signs a process needs automating for a head start.