Natural-sounding voice agents that handle inbound calls, bookings and support without long hold times.
Voice agents that handle bookings, triage and FAQs on the first ring, with a clean transfer to a human for anything outside their scope.
A focused technical and operational audit
A working prototype against real inputs
Human approval points and reliable fallbacks
Documentation your team can own
A measured rollout, not a big-bang launch
Answering after-hours calls with real booking and rescheduling capability, not just a voicemail
Running first-line phone triage so only the calls that need a person reach your team
Confirming appointments and collecting intake details before a human ever picks up
Modern voice agents use natural-sounding speech synthesis and handle interruptions and follow-up questions reasonably well. We test extensively for tone before launch since it's usually the first thing a caller notices.
It transfers to a human with a summary of the call so far, rather than looping the caller through a menu or asking them to repeat themselves.
Every customer-facing system launches with defined guardrails and an escalation path, and runs in a supervised mode until we have real production data on its accuracy — not just evaluation-set numbers.
Almost always the former. We design the system, prompts and guardrails around an existing frontier model, since that's faster and more reliable for most business use cases. Custom fine-tuning only happens when the evidence says a general model can't hit the accuracy bar.
Tell us where work gets stuck. We’ll come back with a sharper view of what to automate, what to keep human, and what to leave alone.